New Disney+ Streaming Platform Crashes on Its Much Anticipated Launch Date

November 13, 2019

© Kirby Lee, USA TODAY


On the day Disney launched its highly anticipated new streaming platform Disney+, the service immediately hit some bumps, with many fans reporting they were unable to connect, CNN reports. Static pages featuring characters like Wreck-It Ralph, Mickey Mouse and Pluto were displayed with the message, "There seems to be an issue connecting to the Disney+ service." The company said a statement, "The consumer demand for Disney+ has exceeded our high expectations. We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience." The Downdetector site, which tracks online outages, said it had received up to 8,500 reports as of 9 a.m. ET on Tuesday. Social media users took note as well. Dave Itzkoff, a culture reporter for The New York Times, tweeted, "PHENOMENAL COSMIC LIBRARY/itty bitty server capacity." The new service features 30 original series, 7,500 past episodes and 500 movie titles, including Marvel, Star Wars, Pixar, and classic Disney films.