CVS to Change Horrible On-Hold Music After Doctor's Tongue-in-Cheek Complaint

March 11, 2019

You know that scratchy piano music you hear every time you're placed on hold when calling a CVS pharmacy? Soon, you won't have to listen it anymore, thanks in part to one Harvard psychiatrist. Back in May, Dr. Steven Schlozman penned a tongue-in-cheek letter to WBUR's CommonHealth, pleading with CVS to change its on-hold music. “I hear it in my sleep," wrote Schlozman, who endures the music every time he calls in a prescription. "I hear it when I go running. Sometimes I wake in the middle of the night humming that melody. It haunts me, day and night. It’s not healthy. I know. I’m a doctor.” Now, WBUR reports that CVS is "in the process of updating the interactive voice response phone system in our stores, including the on-hold music," although it insists the doctor's letter had nothing to do with the decision.

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